Name: Hollie Bourne
Company Name: Quality Back Office Solutions aka QBO
Title: Marketing & Accounts Manage
Located: Naperville
Founded: 2011
How did the business come to be?
The owner, Gary Grottke, worked in the corporate world for more than 20 years and has been an entrepreneur for more than 10, always taking over the back office and financial aspects of his partnerships and seeking to develop efficient methods to manage the back office of his business.
In 2011, he decided to focus his entrepreneurial efforts on the development of Quality Back Office Solutions (QBO), seeing a need for this sort of support in the small business community. In the past two years QBO has significantly grown, supporting businesses not only in the local area but around the country.
Why did you choose the area you did?
Gary Grottke, the owner, has lived in the western suburbs of Chicago for 30 years in addition to living in the Chicago area his entire life. Previously, the main location of the business was in downtown Wheaton, but he moved the business a little over a year ago to downtown Naperville in order to take advantage of the thriving business district and opportunities from the local chamber. QBO is a proud member of the Naperville Area Chamber of Commerce and Gary is a member of a local B2B group and the Speaker's Bureau.
What does your business offer?
Quality Back Office Solutions offers individualized back office support to growing businesses. This includes bookkeeping, payroll, accounting, financial planning, budgeting, HR, advisory, and other support services. QBO offers customized service plans to business owners based on their needs at a low monthly cost - much less than hiring employees to do the work or multiple service providers. Clients range from the newly formed small business to large growing firms. The people at QBO provide more than just the services, they get to know their clients, work with them, and provide the support that allows business owners to free up their time so they can focus on what they do best.
What’s a fact about your business that most customers probably wouldn’t know.
The people at QBO are extremely attentive to detail and have actually helped a few of clients recognize theft within their business and potential tax issues. QBO has also helped some clients gain accessibility to loans and other financial support that has been significant in continuing the growth of their business. For some we are just their friendly bookkeepers that make sure their bills are paid on time and their books are straight. For others we are the support that has been essential in the growth of their business.
What’s your most popular product or service?
There is no popular service per say; however, its more the customized service plans that we offer to our clients which is what they love about us. It is this customer service oriented focus in addition to the fact that we are a small business as well that puts us ahead of the larger firms that simply are book keepers or payroll service providers.
Would you like to learn more about Quality Back Office Solutions? They are located at 600 S. Washington St., Suite 301 or you can call them at 1-866-630-0067, email them at info@goQBO.com or find them online.
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